Shipping & Postage
All the nitty gritty details of they how's and where's and when's of receiving your order. If you need help with anything not listed here, just drop us an email at firstname.lastname@example.org and we'll be happy to help!
When will my order be shipped?
We aim for all orders placed before 3pm to be dispatched the same working day! The joys of shopping small :)
How much is postage? How long will it take?
All orders of £30 and over qualify for free UK delivery! Yay!
Otherwise, UK delivery options are as follows:
Standard (2nd Class, 2-5 Working Days): £3.95
1st Class (1-3 Working Days): £5.95
Next Day Guaranteed by 1pm the next working day: £7.00
Please note this excludes weekends!
Do You Ship Internationally?
Indeed we do! All Overseas deliveries are tracked, with rates as follows:
Europe (est. 3-5 working days): £7.85
Rest of the world, including America, Asia (est. 5-10 working days): £15
All international orders are sent tracked!
Which shipping carrier do you use?
We use Royal Mail, or Parcelforce for larger deliveries. All delivery estimates are based on Royal Mail's timeframe.
Will customs charges apply?
Individual countries customs charges may apply - Please note that we are not responsible for these! :(
Unfortunately, as of 13th May 2019, no returns will be accepted on any items that are not faulty, as we are closing our doors on the 25th May. We can not guarantee that any items retuned to us after this date will be received and they run the risk of being at the mercy of your chosen postal carrier. We can not take responsibility for any items lost in this way.
My order is a gift. What can you do?
Lucky them! All orders (except shoes) are gift wrapped as standard. If you'd like your order to include a gift receipt (no prices!) just add a note in your basket before checkout. Also, if you'd like to include a little note for your recipient, pop that in a note too and we'll hand write it for you!
What about your packaging?
We're trying to go as low-plastic as possible, so all orders are wrapped in recyclable brown paper and we recycle packaging where possible - so if you order something large, don't be alarmed if it comes in a box that used to hold paper bags! We also use paper bags in store.